Shipping policy

Shipping & Delivery

We can't wait for your Aurelia Belle order to arrive.

Every order is carefully packed and dispatched as quickly as possible, with tracking provided so you can follow you parcel every step of the way.

Free UK Delivery

We offer FREE delivery on all UK orders.

International shipping is available to selected countries and shipping costs (where applicable) will be calculated at checkout.

Estimated Delivery Times

United Kingdom

3-5 business days

Europe

5-10 business days

Rest of World

7-15 business days

Please note these are estimated delivery times and may vary depending on your location and local courier services.

Processing Your Order

Orders are usually packed and dispatched within 1-2 business days.

During new launches, promotions and busy periods, processing may take a little longer. We'll always work to get your order on its way as quickly as possible.

If you've ordered a personalised or engraved item, please allow an additional 3-5 business days before dispatch.

Tracking Your Order

As soon as your order has been dispatched, you'll receive a confirmation email containing your tracking information. If you haven't received your dispatch email within a few days of ordering, please check your junk or spam folder before getting in touch.

Shipping Destinations

We currently ship throughout the UK and to select international destinations. If your country isn't available at checkout, unfortunately we're unable to ship there at this time.

Customs & Duties

International orders may be subject to customs charges, import duties or local taxes depending on your country's regulations. Any applicable fees are the responsibility of the customer.

Order Changes & Cancellations

We begin processing orders quickly, so we're unable to guarantee changes or cancellations once an order has been placed. If you've entered an incorrect shipping address, please contact us as soon as possible and we'll do our best to help before your order is dispatched.

Delayed Deliveries & Lost Parcels

Although the vast majority of orders arrive within the estimated timeframe, occasional courier delays can happen during busy periods, severe weather or other circumstances outside our control.

If your parcel hasn't arrived after 14 business days (UK) or 30 business days (International), please contact us and we'll be happy to investigate.

If your tracking shows your parcel has been delivered but you haven't received it, we recommend:

Checking around your property and any safe places
Asking neighbours or other members of your household
Allowing up to 3 business days in case the parcel was marked as delivered slightly early

If you're still unable to locate your parcel, please get in touch and we'll advise on the next steps.

Missing or Incorrect Items

If something isn't quite right with your order, please contact us within 7 days of delivery. To help us resolve the issue as quickly as possible, please include: