Refund policy
Returns & Exchanges
We hope you absolutely love your Aurelia Belle pieces. If for any reason they're not quite right, we're here to help.
Returns
You have 14 days from receiving your order to request a return. To be eligible for a return, your item must be:
- Unworn and unused
- In its original condition
- Returned with all original packaging
Once your return has been received and inspected, we'll process your refund back to your original payment method. Please note that original shipping costs are non-refundable.
Customers are responsible for the cost of returning unwanted items unless the item is faulty.
Exhanges
Need a different ring size or changed your mind?
We're happy to offer exchanges within 14 days of delivery, subject to availability. Simple get in touch with our team and we'll guide you through the process. If your preferred size or style is unavailable, we'll happily offer a refund instead.
Fault or Incorrect Items
We carefully inspect every order before it leaves us, but if your item arrives damaged, faulty or you've received the wrong product, please contact us within 7 days of delivery.
Please include your order number along with a photograph of the item, and we'll make things right as quickly as possible.
Non-Returnable Items
For hygiene reasons, we are unable to accept returns on earrings unless they are faulty.
Personalised or engraved jewellery is made especially for you and cannot be returned or exchanged unless faulty.
How to Start a Return
Simple drop us an email at care@aureliabelle.co.uk with your order number and the reason for your return. We'll provide all the info you need to complete your return.
We always recommend obtaining proof of postage when returning an item, as we cannot be responsible for returns lost in transit.